Booking an Appointment
The aim of our system is for patients to get advice and treatment for our patients as quickly as possible.
We operate a system called telephone triage. This means that you let us know when you want medical advice and a doctor will call you back. The doctor will assess your condition. When only advice is required, it will be given by the doctor over the telephone. After assessment, if the doctor thinks that you need an appointment it will be booked for you.
Reception is open for requesting a triage call and for general enquiries by telephoning 01494 445150 Monday - Friday 08:00 - 18:30.
For more information on how our Triage system works click here.
To find out how to make an appointment with a nurse or midwife click here.
If you are not sure whether you need to see a doctor or if you looking for medical advice outside of surgery hours you may find the answer on the Health Help Now website.
One appointment one problem - Please help our clinicians to run on time by being honest with the Doctor that calls you back if you have more than one problem to discuss or feel your problem is too complex to be dealt with in a 10 minute appointment.
Book Your Appointment Online
If you have registered* for our online services you can book a call-back from a GP by clicking on the link at the top of this page.
*If you have not yet registered but would like to be able to use this facility please call in and speak with a receptionist, who will be happy to help you get set up.
By clicking through to Patient Access to make an appointment you are NOT making a timed appointment to see a doctor at the surgery.
You are requesting a call back from a doctor who will discuss your individual needs with you on the telephone and will book an appointment for you at that stage if it is felt appropriate.
Click here to go to patient access and book a triage call.
When you arrive at the surgery for a booked appointment, you may either check in at reception or use our automated check-in system between the two sliding entrance doors.
The touch-screen instructions are in large print and offer a range of languages if your first language is not English. The system will ask you to enter your gender and date of birth. It will then confirm your appointment and advise you which waiting room to use. The whole process usually takes less than a minute.
The system will also alert you if we need additional information from you or if you need to book in for something - for example a flu jab
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Things to think about before your appointment