About Cherrymead Surgery
Cherrymead Surgery provides safe, up to date treatment in a friendly atmosphere.
- Our Promise
- Your Rights & Responsibilities
- Protection & Use of your Information
- Primary Care Trust
- How to find us
- Web site accessibility
Our Promise
We promise to treat everyone as an individual. We will not discriminate against you on grounds of gender, race, nationality, ethnic origin, colour or creed, age, marital status, disability, medical condition, social background or sexual orientation. We will treat you as a person rather than as a medical condition.
Care will be research based and regularly reviewed.
We will notify you of any major changes in the way in which the Practice runs through the Practice leaflet, local press, flyers and surgery notices as appropriate.
Your Rights & Responsibilities
You have a right to express a preference of Practitioner and may request an appointment with the clinician of your choice.
At times we provide training support for other health professionals. You may be asked if a student can observe your consultation/treatment. You may choose not to participate in training and your care and consultation will not be affected.
Patients aged between 16 – 75 years who have not been seen in the preceding 3 years will be given a consultation at their request. In addition patients over 75 years who have not been seen in the preceding year will also be seen at their request. The date and time will be dependent on availability.
We ask you to be as prompt as possible for an appointment. If you are more than 20 minutes late, you will need to rebook. Please be polite to all our staff, we do not tolerate verbal or physical abuse. Our staff are working to agreed procedures and we request that you do not ask them to break these rules.
If you are rude or aggressive to our staff, you will be told of this and the incident will be recorded. If this happens a second time, you will be removed from our list and have to find another Practice.
We only remove patients in our area from our Practice list in extreme circumstances. We will give you a clear explanation in writing for any removal which is not due to registration with another Practice.
Protection & Use of your Information
Your records are safe with us. We ask for information about yourself so that you can receive the best possible care. We only use or pass information about you to people who have a genuine need for it. Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality. If you would like to know more information about how we use your information, please contact our Practice Manager.
Primary Care Trust
The Practice holds a contract with Buckinghamshire Primary Care Trust to provide General Medical Services. Their address and telephone number is:
Rapid House
40 Oxford Road
HIGH WYCOMBE
HP11 2EE
Buckinghamshire Primary Care Trust - Telephone - 01494 552200
How to find us
Loudwater Surgery
From the A40 in Loudwater, turn into Station Road. Take the first right into Queensmead Road. We are in the second building on the left. Free parking is available next to the surgery.
Flackwell Heath Surgery
For our Flackwell Health surgery proceed along Station Road to the mini-roundabout and then straight up Treadaway Hill. At the mini-roundabout at the top, turn left into Straight Bit. We are on the left.
ISO 9001REGISTERED FIRM - Certificate No.GB2001737
INTERNATIONAL ACCREDITATION BOARD - CQS Registration No. 0044/1
